On returning from work today I found we’d received my Tesco’s credit card statement. As we paid off the balance last month, it was with excited anticipation that I opened the envelope and eagerly scanned the pages for the new card balance of £0 that I was looking forward to seeing - only to be rather surprised to find Tesco claiming I had £1.12 left on my card.
Now, obviously, £1.12 is not a huge amount of money in anyone’s books, but it still makes me extremely cross. After all, if Tesco charge a thousand customers £1 extra on their bill, then Tesco makes an extra £1,000. As they say ‘every little helps’ and I’m not helping them make any more millions then they’re already getting. Rather than thinking ‘it’s only a small amount so I’ll just pay it and get shot of them’, these kind of things have the rather opposite effect of making me stubbornly dig my heels in like a mule and become obstructive and difficult.
So I set about phoning Tesco to enquire why I now owed them £1.12 when I had paid off my balance back on Oct 23rd (and it’s now Nov 24th). OK, so it probably cost me more in phone calls by the time I’d punched in a million number options and done all but sing the National Anthem to prove I am who I say I am, but it’s the point of the matter! I will not be one of the oppressed ripped-off financial masses anymore! So I pressed on through the options, and eventually got through to a human being, which is always a pleasant surprise. Probably not such a pleasant surprise for the poor girl on the other end of the line after I’d got started, but oh well.
I have to confess that I did understand what she was trying to say, which was that my interest is charged daily so I’d incurred some interest on the balance between my statement date and Oct 23rd, but I was undeterred in pretending I didn’t understand and stating my point of view, which is that I was using my online account at the time to pay the entire balance – and the £446.44 I paid is what their online system said was the entire balance I owed. Surely if I owed more interest, it should have stated that, as it’s pretty clear I was trying to pay off the entire balance – not leave myself with a £1.12 credit card bill that, if I wanted to close the card, I would have to pay off… wait a while for the payment to clear… ring back again and finally cancel it… by which point, maybe there’s another interest charge on it… ad infinitum.
Clearly it was late in the day (4.50pm) and she had soon had enough of my aggrieved waffling, so she agreed to refund me the charge, and I agreed to leave the poor girl alone (after taking her name and office address just in case her promise doesn’t materialise!). Which just goes to show you should always ask - and, in fairness, that Tesco have good customer service when pressed.
Posted in Credit cards
Tags: Credit cards, final balance, interest charge, refund
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